Who do I see?

Who do I see?
Pharmacy First or GP

Advice
For short term or minor pains Pharmacy First can help with medication for constipation, heartburn diarrhoea, stomach cramps and IBS, period pain and urine infections. There is helpful advice on who best to see here at NHS Inform. abdominal pain.

Who do I see?
A&E if severe or GP

Advice
Phone 999 if You have asthma and: you have severe difficulty breathing – for example, you struggle to speak without pausing, gasping or choking; you have severe chest pain in the middle of your chest that isn’t going away – it may feel like pressure, tightness or squeezing; you have pain that spreads to your arms, back, neck and jaw; you feel more drowsy than usual or find it more difficult to wake up; your lips or skin are turning pale, blue or grey – on brown or black skin this is easier to see on the palms of your hands.
Contact the practice if are more short of breath than usual, whilst using your inhalers as prescribed
have pain when breathing in or coughing
are feeling confused, dizzy, or lightheaded
have a tight chest that is tighter than usual
feel sick or are being sick – for example, you can’t keep food or fluids down
are coughing up blood (haemoptysis)
have pain or swelling in 1 of your legs
have heart palpitations – this may feel like your heart is racing, going too slowly or skipping a beat or like a fluttering feeling in your chest

Who do I see?
Community Services

Advice
Dumbarton Area Council on Alcohol (DACA) Community-based alcohol service providing advice, information and counselling for anyone in West Dunbartonshire who is affected by their own or someone else’s alcohol-related problems. Clydebank Office – 0141 952 0881 www.daca.org.uk www.daca.org.uk

Murray’s Initiative Help and support in Scotland if you or someone you know is drinking too much Tel: 0141 343 1800 https://www.murrays.scot/ https://www.murrays.scot/

Drinkaware: Information on making better choices about alcohol. Tips for managing mental health, low risk guidelines, and much more drinkaware.co.uk

Drinkline (0300 123 1110) is a confidential helpline you can call if you’re worried about your drinking.

Alcoholics Anonymous: For further information concerning alcohol please visit: Alcoholics Anonymous UK.
Call free: 0800 9177 650 or Email AA at help@aamail.org

Al-Anon: support family and friends 020 7403 0888

Al Anon Family Groups Provide speakers and information/support at Family Events

For information on the next one email informationmeetingalanon@gmail.com

Who do I see?
Scottish Ambulance Service

Advice
See these pages on how to best get help in getting to your hospital appointment, how you might get costs reimbursed and how cancel your transport if your plans change.
Patient Transport

Who do I see?
Other providers and if severe then GP

Advice
There is really helpful information and an extensive interactive help app on NHS Inform
www.nhsinform.scot/illnesses-and-conditions/mental-health/mental-health-self-help-guides/anxiety-self-help-guide/

Glasgow Wellbeing Website has online workbooks that have scientifically proven to help those that use them They cover Anxiety, Feeling Stressed, Low Mood, Trouble Sleeping, Self Esteem, Panic Attacks, Your Health and Your Temper. They are available free here Glasgow Wellbeing

You can refer yourself to local organisation Steeping Stones who provide a variety of counselling services for free. Call 0141 941 2929 or visit https://stepstones.org.uk/

There is many more sources of help on the Mental Health Pages from the Additional Information tab at the Home Page.

Who do I see?
Pharmacy First at your Community Pharmacy

Advice
Pharmacy First provide advice and prescriptions to help you.

Who do I see?
Pharmacy First / APP (Advanced Physiotherapist)

Advice
NHS Inform gives detailed advice on symptoms that need urgent attention and advice on other treatment. NHS Inform Back Pain

For persisting back pain you can get advice and videos on helpful exercises at the Health Board MSK Physio website and self refer for physiotherapy treatment here. Physio Self Referral

Pharmacy First can give advice and medication.

Our practice first contact Advanced Physiotherapist (APP) is also able to help if you are still struggling and can access x-rays, prescriptions and fit notes where required.

Who do I see?
Self Care/ Pharmacy First/ Minor Injuries Unit/ A&E

Advice
Bites, be they from insects, animals or human! can be managed in different ways depending on severity. There is good infromation here NHS Inform insect bites

Animal and human bites can be serious. You will probably need it professionaly cleaned, require antibiotics, tretanus injections or stitches. Hand and face bites are particularly risky. You should call 111 to get directed to Minor Injuries Unit or A&E. More information here Animal and Human Bites

Who do I see?
Community Pharmacy

Advice
A pharmacist can help with earwax build-up
Speak to a pharmacist about earwax build-up. They can give advice and prescribe treatments.
They might recommend chemical drops to dissolve the earwax. The earwax should fall out on its own or dissolve after about a week or two. It is best to avoid ear syringing as it causes extra wax to form however is available at some local pharmacies and opticians and via the Health Centre CTAC service on 0141 531 6317.

Who do I see?
Practice Nurse Team Including Health Care Assistant

Advice
These can also be performed at most local pharmacies.

Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse

Advice
Appointments for blood tests MUST have been requested by your doctor or other health care professional.

Who do I see?
Pharmacy First/ CTAC / GP

Advice
Pharmacy First can prescribe dressings and Magnesium sulphate paste to draw the boil out. CTAC (Treatment Room) in the Health Centre 0141 531 6317 can provide skin care and dressings and request antibiotics from the GP if required.

Who do I see?
GP or A&E for severe symptoms

Advice
Telephone 999 or 111 if symptoms are severe.
For less serious breathing issues such as COPD or chest infections contact the practice.

Who do I see?
Minor Injuries Service/ Community Pharmacist/GP

Advice
For pain relief, please search for your nearest community pharmacy for Pharmacy First advice and prescriptions.
The Minor Injuries Service can help if you have recently injured yourself. For Information see Minor Injuries Service or call 111.
For difficulty breathing, please book an appointment with the surgery.

Who do I see?
Minor Injuries Service or A+E

Advice
For severe burns call 999 or 111 for advice on attending A&E.
The Minor Injuries Service can help if you have recently injured yourself. For Information see Minor Injuries Service or call 111.

Pharmacy First can also give advice and prescribe

Who do I see?
GP

Advice
Please book your appointment with the surgery.

Who do I see?
Practice Nurse (female)

Advice
Once you are invited, please book an appointment with the Practice Nurse on a day that you are not bleeding or on your period.

Who do I see?
GP if persists for more than 1 week, or other chest issues (asthma)

Advice
You can book an appointment with the surgery. To reduce transmission to other patients or staff you will be asked to sit in a seperate waiting area and wear a face mask. Thank You.

Who do I see?
999/111 or GP if not severe

Advice
Telephone 999 or 111 if symptoms are sudden or severe.
If not severe and has lasted for more than a few days, you can book an appointment with your the surgery.

Who do I see?
Sexual Health Clinic

Advice
The Sandyford Clinic which has a branch in the Health Centre will insert and remove coils and implants. Call 0141 211 8130 or book online Sandyford Clinic

Who do I see?
Practice Nurse

Advice
Regular clinic appointments will be sent to all CHD patients, annually or less often if your condition is stable. Please ask for an earlier appointment if worried.

Who do I see?
Self Care or Pharmacy First

Advice
Antibiotics are NOT needed for the common colds or flu, as colds are caused by a virus.

Who do I see?
Pharmacy First

Advice
Pharmacy First via your local pharmacy can prescribe aciclovir (Zovirax) cream

Who do I see?
GP/Practice Nurse

Advice
Contraception and family planning appointments are available in any routine GP clinic.
Please ensure your smears are up-to-date.
Please book to see the GP for an initial assessment and the nurse for repeat prescriptions.

Who do I see?
Pharmacy First or GP if not settling

Advice
Pharmacy First can prescribe laxatives and suppositories

Who do I see?
GP

Advice
This may include urine and bowel continence problems. There is helpful advice here including advice on pelvic floor exercises and what things to avoid to reduce the problem. NHS Inform Contince Your GP will hear more about how it is affecting you, arrange examination or tests where appropraite and consider a referral to the SPHERE continence team in the Health Centre for more support and possibly continence products. SPHERE

Who do I see?
Pharmacy First / GP

Advice
For most non pregnant women 16 years or over (there is no upper age limit), Pharmacy First will see and prescribe antibiotics for you that day. Exceptions include any blood in the urine, vaginal discharge, symptoms of an upper infection (temperature above 38 degrees, severe loin pain), a urine infection in last 28 days, more than 2 in last 6 months or more than 3 in the last year, people who use a bladder catheter, on immunosuppresent treatment, have confusion symptoms, have a moderate to severe kidney disease diagnosis or are on warfarin treatment.

Children and men should contact the practice.

Who do I see?
COPD Nurse / GP

Advice
Some of our patients with more severe COPD have access to Nurse Emma McKenzie from the FIT Team in Clydebank. She is a prescribing nurse and can help patients with managing their COPD better, arrange nebuliser treatments when required, get direct access to specialist advice from the hospital doctors and in at times when patients get an chest infection can arrange prescriptions for antibiotics and steroids. Your GPs are available for appointments for everyone else. If you feel you could benefit from a referral to the COPD nurse please let us know.

Who do I see?
GP if persisting

Advice
You can book an appointment with your Doctor if your symptoms are severe or persisting more than 4 weeks.

Who do I see?
Dentist

Advice
Please book an appointment with your dentist or find a dentist near you. NHS 111 can advise on an emergency dentist if needed.

Who do I see?
GP

Advice
If memory loss is affecting your daily life then contact the practice to discuss and consider referral to a specialist memory clinic.

Who do I see?
GP

Advice
There is good information and a self hellp app on the NHS Inform website here NHS Inform Help with depression

If it is affecting your daily life please make a GP appointment to discuss.

Who do I see?
Practice Nurse

Advice
Please book to see the GP for an initial assessment and the nurse for repeat prescriptions once you are completed your first 3 months of medication.
Please ensure your smears are up-to-date.
You can book an appointment with the Practice Nurse.

Who do I see?
Pharmacy First / GP

Advice
Most diarrhoea problems settle within the week with rest and fluids. There is a helpful guide at NHS Inform NHS Inform Diarrhoea

Pharmacy First can give advice and prescribe in the small number of cases where it is advisable.

For severe, or passing blood or diarrhoea persisting beyongd the week contact the practice. You may be asked to provide a stool sample.

Who do I see?
Practice Nurse/Health Care Assistant/GP

Advice
You will be reminded when your annual review is due.

Who do I see?
GP

Advice
If you are having severe or persisting mild dizzyness please make an appointment with the GP.

Who do I see?
Community Weight Management Service / Practice Nurse

Advice
You can self-refer to the Weight Management Service if you have a BMI over 25 (22.5 for patients with South Asian, Chinese, Middle Eastern ethnicity) and are living with diabetes, heart disease, or have experienced a stroke. To get started, simply complete the self-referral form Weight Management Service

There is also lots of advice from the Health Board here Health Board Weight Loss advice and NHS Inform here NHS Inform Weight Loss https://www.nhsinform.scot/healthy-living/weight-loss/

There is extensive advice on eating well at this NHS Inform website Eat Well

There is currently no NHS service to access weight loss jabs in this Health Board. See the latest information here. NHS Greater Glasgow and Clyde statement on weight loss injections

If you are overweight and wish to lose weight and cannot self refer please make an appointment with the Practice Nurse.

Who do I see?
CTAC (Treatment Room)/ Community Pharmacy/ Minor Injuries Unit

Advice
You can self refer to the Health Centre CTAC (Treatment Room) for management of
 minor injuries and dressings
 Removal of stitches & staples
 Skin care

The Minor Injuries unit can treat Cuts and wounds (including those that may need stitches)
and minor burns and scalds. CAll 1112 for an appointment.

Pharmacy First can give advice and prescribe dressings and antibiotic creams and tablets for skin infections.
 Wound management & tissue viability
Call them on 0141 531 6317

Who do I see?
CAT Team and other providers

Advice
Drug Addictions
The CAT Team (Community Addictions Team) in Clydebank are available to speak to and arrange a consultation on 0141 562 2311.

Street Connect supports homeless people and supports people in recovery from life controlling issues. The have three locations near the practice in Dalmuir, Faifley and Old Kilpatrick as well as other locations across Glasgow if you'd prefer They offer Cafe drop-ins ( free food, tea, coffee). Recovery Groups (free food, tea, coffee). One to one support, rehab referals, aftercare support, street work, community detox at Dalmuir Community education Centre, Duntocher Road, G81 4RQ
for more info call 0141 237 5859 or visit the website Street Connect

The H.E.A.R. Service for telephone advice and support for current and former addicts out-of-hours and at weekends on 0141 952 8815

Alternatives DAISY Community Recovery Programme: Clydebank (drug use) Community Recovery Programme consists of up to a 5 day programme for those looking to stabilise and/or reduce their drug use. Supportive groups and further support for people who need support to maintain abstinence. Counselling, employability, personal development, outdoor activities. Support for prisoners with addiction issues, family support. Tel: 0141 951 2420

Know The Score Helpline : If you’re concerned about your own or someone else’s drug-taking and what to do in an emergency. 8am -11pm Tel: 08005875879

FRANK “Talk to Frank” friendly confidential drugs advice. A-Z of drugs, info on legal highs, new laws on legal highs and safety advice -it may be legal but that doesn’t mean its safe. Call 0300 123 6600 24 hours a day, 365 days a year. See also their very useful website www.talktofrank.com www.talktofrank.com Need a quick answer? Text a question and FRANK will text you back: 82111. Emergency advice also available.

Wrecked and Wasted Website and information on drugs Wrecked and Wasted

Other Addictions
Can cause real distress and affect people’s daily life. This could be gaming, gambling, shopping, internet, online relationships, love, sex. The organisation Beating Addictions offer information and support for other addictions. Baeting Addictions

To speak to someone anonymously about any type of addiction, you can call the Samaritans free on 116 123.

We Are With You support and information in Scotland on addiction Addaction Scotland

The Coach House Trust 84 Belmont Lane Glasgow G12 8EN

Works with individuals aged 16 or over with mental health issues, addictions, and or learning disabilities. We cover the whole of Glasgow. They offer gardening, computing, music, art, healthy eating and nutrition workshops. Through this they help people recognise and realise their full potential. They support and encourage people to think about their future, whether that’s working towards entering employment, education or voluntary work.

Phone them on 0141 334 6888 and arrange an interest visit initially. Coach House Trust

A bit further afield, Blameless – based in Hamilton- for those who might be interested. A charity supporting children and families affected by addiction (part of Hamilton Accies’ Outreach Project) Tel: 01698 368 650 Email: enquiries@blamelessuk.co.uk

Who do I see?
GP if severe

Advice
NHS Inform have a detailed self help guide NHS Inform earache Contact the practice if :
You or your child have earache and:

a high temperature (fever)
vomiting
a severe sore throat
hearing loss
swelling around the ear
discharge from the ear
the earache doesn’t improve within a few days
your child is under 2 and has earache in both ears
If your GP practice is closed, phone 111.

If there is an object stuck in you or your child's ear contact 111 to arrange removal at A+E

Who do I see?
Self Help/ Pharmacy First/ Treatment Room (CTAC)

Advice
A pharmacist can help with earwax build-up
Speak to a pharmacist about earwax build-up. They can give advice and prescribe treatments.
They might recommend chemical drops to dissolve the earwax. The earwax should fall out on its own or dissolve after about a week or two. It is best to avoid ear syringing as it causes extra wax to form however is available at some local pharmacies and opticians and via the Health Centre CTAC service on 0141 531 6317.

Who do I see?
Pharmacy First/GP if persists for more than 4 weeks or is infected

Advice
Pharmacy First can prescribe emollient ointments, bath moisturisers and steroid creams for eczema. They can also presdcribe antihistamines for itch. For persisting or severe symptoms please contact the practice.

Who do I see?
Family Planning Clinic/ Community Pharmacy

Advice
Emergency contraception is only effective for a short time so don't weight to seek help. The most effective method is the emergency copper coil with a 99% success rate and can be inserted up to 5 days after unprotected intercourse. To arrange emergency contraception from Sandyford call 0141 211 8130 (Monday to Friday, 8:45 – noon, 1pm – 4pm).

Alternatively "the morning after pill" is available free from most local pharmacies

More information here NHS Inform Emergency Contraception

Who do I see?
Community Optician / Pharmacy First / A&E if severe

Advice
Find out more about your eye problems, when you can use self-care, and what to do if your eye condition worsens and you need medical help. The majority of eye problems can be treated by your local community optometrist (optician). There are other eye conditions which may need to be referred to a specialist. Your optometrist can refer you if needed. Use this NHS Inform guide to help with your choices NHS Inform Eye Problems/

Who Can They See?
Everyone: Patients of all ages, from young children to older adults, are eligible.
Symptoms and Problems They Treat
Red, bloodshot, itchy, or sticky eyes. Pain, discomfort, or a feeling that something is in your eye. Sudden changes in your vision, blurriness, or loss of sight. New flashes of light or sudden an increase in floaters. Swollen, tender, or lumpiness on or around the eyelids. Injuries, scratches, or minor trauma to the eye area.
What the Optician Can Do
Examine and Diagnose: Use specialized clinical equipment to check the health of your eyes.Treat and Manage: Provide direct treatment, prescribe necessary eye drops, or manage minor eye conditions on-site.
Refer Rapidly: If your condition requires specialized medical intervention, they can fast-track a direct referral to a hospital eye clinic or acute referral centre.

They will usually arrange an appointment that or the next day.

As a second option Pharmacy First can prescribe eye antibiotics for conjunctivitis if over the age of 2 and dry eye if 18 or over or eye allergies such as hay fever.

If urgent severe, please go to your nearest A&E department.

Who do I see?
Self Help / Pharmacy First

Advice
There is a useful guide on how to manage and where to seek help here NHS Inform Flatulence

Who do I see?
Self Help / Pharmacy First / GP if lasting longer than expected difficulty breathing

Advice
Flu is caused by the influenza virus and therefore cannot be treated by antibiotics. Most flu attacks can be self managed with rest fluids and paracetamol. There is a good guide on NHS inform about the diagnosis, how to help yourself and when and where to seek outside help. NHS Inform Flu

Pharmacy First can prescribe paracetamol and ibuprofen if you need it.

Who do I see?
Health Board Service (not GP)

Advice
In Scotland responsibility for giving vaccines including flu has been moved from GP Practices to Health Boards. The adult vaccination service in Glasgow is run by NHS Greater Glasgow and Clyde. If you are eligible for NHS vaccines like flu, COVID-19, or shingles, you will get an appointment letter in the post. You can also book or change times online using the NHS Inform portal or by calling the national team. Call 0800 030 8013 to change or book an NHS appointment.

Travel vaccines: For travel jabs, email Ggc.VaccinationContactCentre@ggc.scot.nhs.uk or call 0800 917 6115.

Child flu vaccines are arranged via School Health and Health Visitor Teams. Vaccines for pregnant women are arranged via your midwife.

Who do I see?
Minor Injuries Unit

Advice
The minor injuries Unit is equipped to remove foreihn objects from ears noses and eyes. MIU They can also help remove earings or piercings that have got stuck or infected and rings that have got stuck.

Who do I see?
Pharmacy First / GP if it persists

Advice
For fungal infections of the skin your community pharmacist can prescribe the same 3 different types of antifungal creams that your GP can and also ones with the steroid hydrocortisone mixed in if it is severe. For Thrush symptoms they can prescribe cream pessaries and antifungal tablets.

For oral Thrush they can prescribe drops and gel.
They can also advise what you could buy if you think you have fungal nail infections.

Who do I see?
Self-Care/ Trusted Online help /111/Community Pharmacy

Advice
NHS Inform has a really up to date and detailed website to assist Scotland's people. There is a goldmine of information on conditions, a symptom checker and where to find help. Give it a try at NHS Inform

In 2026 our Health Board launched a new website for patients keen to look after their help or help with conditions at NHSGG&C My Health

You can telephone 111 for any non-urgent medical issues or you can search for your nearest community pharmacist.

Who do I see?
The Sandyford Clinic

Advice
Testing for STIs – or sexually transmitted infections – is important when you have a new sexual partner, are noticing symptoms or think you have been exposed to an STI. The Sandyford Clinic, which has a branch in the Health Centre offer a service is for anyone in Greater Glasgow and Clyde who would like to access STI testing, with or without symptoms. If you have symptoms of an STI call us as soon as possible (Monday to Friday, 8:45 – noon, 1pm – 4pm) to book an in-person consultation. Call 0141 211 8130
More information here Sandyford STIs

Who do I see?
Self Care / Pharmacy First / GP

Advice
NHS Inform has good general advice on the diagnosis and how to prevent. Haemorrhoids Pharmacy First can prescribe soothing creams and laxatives if constipation is part of the problem. Phone the practice if you have severe symptoms or have a persistent change in bowel habit or persisting bleeding from the back passage.

Who do I see?
Pharmacy First

Advice
This site has good information how to reduce your symptoms, how to keep an eye on the pollen forecast. Hay Fever

Your local Pharmacist through thge Pharmacy First scheme can prescribe exactly the same types and strength of medication that your GP used to. This can include allergy eye drops strong antihistamine tablets and setroid nose sprays. Despite all of these hay fever can still be disabling and following the prevention tips is equally important.

Who do I see?
Minor injuries unit or A+E

Advice
The Minor Injuries Service treat minor head injury – where there has been no loss of consciousness or vomiting, and no residual symptoms i.e. headache, nausea, visual disturbance, dizziness or any other symptom of concussion. More severe herad injuries should be seen at A&E. Contact 111 or 999 if it is an emergency.

Who do I see?
Pharmacy First

Advice
Pharmacy first can prescribe Dimeticone liquid and spray and the specilised Nit Combs.

Who do I see?
GP

Advice
NHS Inform have a dedicated page and help guide so you can see if you need seen urgently and if that should be A&E or your GP. NHS Inform - headaches https://www.nhsinform.scot/illnesses-and-conditions/brain-nerves-and-spinal-cord/headaches/

Who do I see?
Usually Self Help

Advice
NHS Borders have produced this good leaflet including what to do during an attack and advice on reducing them. hyperventilation.pdf

Who do I see?
Pharmacy First/GP if it persists

Advice
Your pharmacust can prescribe Peptac and co-magaldrox but if symptoms persist contact the practice.

Who do I see?
Pharmacy First/ GP

Advice
Pharmacy First can prescribe capsule or liquid antibiotics for infected insect bites, Simple cellulitis (no fever and healthy other than cellulitis) Acute paronychia (infection near a nail) with signs of cellulitis.

Other cases please contact the practice.

Who do I see?
Self Help

Advice
Pharmacy First can prescribe capsule or liquid antibiotics for infected insect bites, and prescribe antihistamines and steroid creams for bad reactions.

Who do I see?
Self Help

Advice
Sleeping tablets are not a good solution for poor sleep. In studies you only sleep for a few more minutes than if you had taken a placebo and you very quickly become dependent emotionally and physically on them. We would advise you to look at the many sources of help including how to improve your "sleep hygeine" NHS Inform Insomnia
or use the Sleepio app. Sleepio

or use the Glasgow Wellbeing workbook to help you retrain your sleep. Trouble Sleeping

Who do I see?
Community Link Practitioner CLP

Advice
Diana is our Community Link Practitioner. She is here to help you find services and support in your local community. She will usually take referrals from the clinicians within the practice but please ask at reception for about arranging an appointment.

We have lots of information to help at our Additional Information pages from the top right drop down of these pages.

Diana can help you with:

Support groups, Healthy lifestyle, Housing, Volunteering, Caring for relatives or friends, Employment, Activities (groups and services), Managing stress an anxiety, Living with health conditions, Alcohol and drugs, Money worries.

Who do I see?
Variety of Sources

Advice
Crisis: There are helplines with specially trained volunteers who’ll listen to you, understand what you’re going through, and help you through the immediate crisis.
Breathing Space in Scotland operates Weekdays: Monday to Thursday, 6pm to 2am Weekend: Friday 6pm until Monday 6am; the call is free on 0800 838587

Samaritans operates a free service 24 hours a day, 365 days a year for people who want to talk in confidence. Call them on 116 123.

If you are attending the specialist adult mental health team or CPN you can contact The Crisis Team on 01389 812 070.

Call 999 if there is an immediate risk to life or severe self-harm danger.

Our Mental Health pages accessed from the Additional Information drop down at the top of this page has dozens of sources for help for the many different types of problems that can come with poor mental health. If you are finding you are still struggling please contact the practice for an appointment with your GP.

Who do I see?
Pharmacy First/ GP

Advice
NHS Inform have useful information to begin with NHS Inform Migraine Pharmacy First can prescribe pain relief and antisickness medication to help your symptoms. Keeping a headache diary is helpful to pinpoint triggers, check how often it is happening and how sever and also see if any treatments are helping. There are templates here Headache Diary and Phone Apps are available. Your GP can help you address triggers and lifestyle changes and suggest medication to arrest and reduce the number of attacks. In severe cases a referral to specialists can be considered with you.

Who do I see?
GP

Advice
Contact the practice if:
you have a mole that's changed size, shape or colour
you have a mole that's painful or itchy
you have a mole that's inflamed, bleeding or crusty
you have a new or unusual mark on your skin that has not gone away after a few weeks
Finding a melanoma as early as possible can mean it's easier to treat.

This NHS website gives you an idea what a concerning mole looks like. NHS Moles

Who do I see?
Community Pharmacy/Dentist/GP for Dental abscess if not emergency dentist available

Advice
For all dental problems including tooth and gum infections contact your dentist. If you are not registered or during out of hours contact 111.
Pharmacy First can prescribe medication for oral thrush.
For other concerns please contact the practice.

Who do I see?
Self Care/ Pharmacy First or GP for severe cases

Advice
Nappy rash is quite common in babies. The symptoms are redness or soreness on and around your baby’s bottom and genitals. You can help prevent it by:
changing dirty nappies as soon as you can
cleaning and drying your baby’s bottom carefully
It can also help to leave them without a nappy for a short time.

Treating nappy rash
Only use a nappy cream if your baby’s skin is red or sore. Put a small amount on and rub it in well.

If the rash doesn’t seem to get any better or you’re worried, speak to your midwife, health visitor, family nurse or pharmacist.

Pharmacy First can prescribe Conotrane and Sudocrem if it is not improving. For severe cases contact the practice.

Who do I see?
Community Pharmacy/GP if it persists

Advice
For persisting neck and back pain you can get advice and videos on helpful exercises at the Health Board MSK Physio website and self refer for physiotherapy treatment here. Physio Self Referral

Pharmacy First can give advice and medication.

Our practice first contact Advanced Physiotherapist (APP) is also able to help if you are still struggling and can access x-rays, prescriptions and fit notes where required.

Who do I see?
Minor Injuries Unit

Advice
If you have had a nose injury and may be worried that you have had a broken nose please contact 111 to arrange an appointment with the local MIU for examination and treatment

Who do I see?
111/Urgent Care if severe/GP if several episodes

Advice
NHS Inform has this useful page to help you stop your nosebleed and wheter to contact A&E via 111 or the practice if it is persisting.
NHS Inform Nosebleeds
https://www.nhsinform.scot/illnesses-and-conditions/ears-nose-and-throat/nosebleed/

Who do I see?
Self Help / GP if severe or persisting

Advice
Please consult NHS Inform for advice an panic attacks, what to watch out in an emergency and follow a interactive guide to see how best to help the symptoms. NHS Inform Panic Attacks

This workbook based on CBT from Glasgow Wellbeing is great too. Panic-Booklet.pdf https://thegreenpractice.co.uk/wp-content/uploads/2026/08/Panic-Booklet.pdf

Who do I see?
Community Pharmacist

Advice
Medication to Delay Periods

Thhe practice does not provide prescriptions for medication intended solely to delay menstruation for non-medical reasons e.g. holidays, exams or special events.

Why do we no longer prescribe this?

Prescribing medication for convenience purposes falls outside of NHS contractual obligations
Medicines used to delay periods such as Northisterone carry risks including blood clots, migraines and hormone-related complications

What are your options?

Many pharmacies offer consultations and can provide advice for period delay if appropriate
Medication to delay menstruation may be available to purchase privately from online pharmacy providers
If you have concerns about your menstrual cycle or need advice on contraception or managing troublesome periods, please book an appointment with a clinician

Who do I see?
GP

Advice
This is an excellent site with lots of advice and videos helping you with a variety of symptoms including period pain, heavy bleeding or changes in your period.

Who do I see?
Self Referral / Online support / GP

Advice
To make your first midwife appointment please use the online service at Midwife Services or alternatively call 0141 232 4005 The midwife is a qualified expert who will help you through your pregnancy.

If you are under 16 weeks pregnant and have concerns about the pregnancy please call the EPAS line (Early Pregnancy Assessment Service) at the Maternity hospital at the Queen Elizabeth University hospital direct on 0141 201 2331. You may be asked to leave a message if the line is busy but the midwife will call back and offer a consultation, examination and scans if needed.

The general number for the Maternity unit is 0141 201 1100.

If you need help urgently such as heavy bleeding or severe pain then contact your nearest A&E Department, first calling NHS24 111.

If you are not sure about continuing your pregnancy call as soon as possible for sensitive advice and referral for termination if you decide to the Glasgow wide TOPAR Service (Termination of pregnancy and referral) on 0141 451 5433. It is based at the Sandyford Clinic.

Sexual Health Services: Sandyford Clinic:

Contraception, Tests for sexually transmitted infections, well woman clinics including menopause, The Archway Sexual assault service, Counselling, Gender Identity Service. Ring for an appointment to a one stop telephone number – 0141 211 8130 – between 8.30 am and 4.30 pm Monday – Friday. Outside these times please call NHS 24 on 111 for urgent care. Sandyford www.sandyford.org

Gingerbread: Help and advice on the issues that matter to lone parents helpline: 0808 802 0925 website: Gingerbread

Who do I see?
Pharmacy First/ GP if persists

Advice
Rashes come in all forms and sizes. This NHS Inform interactive guide walks you through how to get help. NHS Inform Rashes
Pharmacy First have a wide range of creams and advice they can offer.
Call the practice if things aren't improving.

Who do I see?
Pharmacy First/GP if persists

Advice
Pharmacy First can prescribe a range of medicines for haemorrhoids (piles), constipation and threadworms. Call the practice if your problem is persisting.

Who do I see?
Treatment Room Nurse (CTAC)

Advice
Self Refer to the treatment room in the Health Centre by calling 0141 531 6317.

Who do I see?
Pharmacy First

Advice
Pharmacy First can prescribe Malathion or Permethrin treatments and give best advice on how to treat.

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse.

Advice
The progress of shingles can be slowed with medication if taken within 72 hours. If you are 18 or over your pharmacist can prescribe the Aciclovir tablets. This NHS Inform site can help you recognise the condition and who best to see. NHS Inform Shingles https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/shingles/

Who do I see?
Community Pharmacy/GP if it persists

Advice
Most sinusitis improves with plenty of fluids and over the counter painkillers and very few are made better with the use of antibiotics.

Who do I see?
Community Pharmacy/GP if it persists

Advice
Pharmacy First can prescribe fusidic acid antibiotic cream for you. Here is more information and what to look for. NHS Inform Impetigo

Who do I see?
Community Pharmacist / Quit Your Way Service

Advice
Your Local Pharmict and the Quit Your Way service can offer local support and regular follow up as well as nicotine replacement. Find out more here Smoking Cessation

Who do I see?
Pharmacy First/GP if it persists

Advice
If you have a sore throat, there are a number of ways you can help yourself. Paracetamol can help with the pain, and gargling with warm, salty water may help shorten the infection (but this isn’t recommended for children). In most cases, you only need to see your GP if your sore throat doesn’t improve after a week. In most cases antibiotics do not help you get better any quicker.

Who do I see?
Self Help / Minor Injuries

Advice
Good advice on first aid and self help here Soft Tissue Injury

The minor injuries service has been set up to deal with injuries like this and can also order same day x-rays if you are worried about a fracture.

Who do I see?
Self Care / Pharmacy First

Advice
https://www.nhsinform.scot/illnesses-and-conditions/injuries/skin-injuries/treatment-for-bites-and-stings/

Who do I see?
Self Help / GP

Advice
There is good information how to cure youreself at this NHS website. NHS Styes If they are happening often or persist for weeks then contact the practice.

Who do I see?
Self Help / Pharmacy First

Advice
Good advice here NHS Inform Sunburn Your local pharmacist can prscribe creams and antihistamines.

Who do I see?
Family Planning Clinic (TOPAR)

Advice
Please contact TOPAR as soon as possible, even if you haven't fully made your mind up yet. They will help support you with your decisions in a non-judgmental way. Call 0141 211 8620 (Monday to Friday, 8:45 – noon, 1pm – 4pm). And for more information look at their pages here TOPAR https://www.sandyford.scot/services/abortion/

Who do I see?
Minor Injuries Unit

Advice
Please call 111 if you think you have had an injury that might require a tetanus injection or booster.

Who do I see?
Pharmacy First

Advice
Pharmacy First have the right prescription to treat threadworms

Who do I see?
Pharmacy First

Advice
Pharmacy First can prescribe thrush cream, pessaries and tablets.

Who do I see?
Self-Help/GP

Advice
Feeling exhausted is so common that it has its own acronym, TATT, which stands for “tired all the time”.
If you feel that you are still experience symptoms of tiredness, please book an appointment with your GP.

Who do I see?
Provided externally by the Health Board or Private Providers

Advice
The Health Board is now funded and responsible for travel vaccination care. This website has all the information. It is best to contact them at least 8 weeks before your travel plans. Some people prefer to consult privately with a pharmacist or private travel clinic for their vaccinations and malaria tablets.
Health Board Travel Health

Who do I see?
Pharmacy First / GP

Advice
For most non pregnant women 16 years or over (there is no upper age limit), Pharmacy First will see and prescribe antibiotics for you that day. Exceptions include any blood in the urine, vaginal discharge, symptoms of an upper infection (temperature above 38 degrees, severe loin pain), a urine infection in last 28 days, more than 2 in last 6 months or more than 3 in the last year, people who use a bladder catheter, on immunosuppresent treatment, have confusion symptoms, have a moderate to severe kidney disease diagnosis or are on warfarin treatment.

Children and men should contact the practice.

Who do I see?
Sexual Health Clinic/Practice Nurse/GP

Advice
If you are sexually active, you can visit your local Sexual Health Clinic.

Who do I see?
Treatment Room Nurse (CTAC)

Advice
If you have been prescribed B12 injections you will be referred to the treatment room team to be administered. Please order and collect your prescription in plenty of time so you can take it to your appointment.

Who do I see?
Community Pharmacy/GP

Advice
For babies and toddlers, or if it persists longer than 1 week in children and adults, please book an appointment with your Doctor.

Who do I see?
Referral required

Advice
If you are taking warfarin blood thinning tablets, we can refer you for this service. Please call the practice.

Who do I see?
Pharmacy First

Advice
Warts are stubborn but will eventually go on their own in almost every case. Treatments are not amazing as they will speed things up in only half of users. However they can be prescribed via Pharmacy First. The practice had to stop offering a wart freezing service for Health and Safety Regulations regarding storage of the liquid nitrogen