This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

CHRISTMAS AND NEW YEAR ARRANGEMENTS

We will closed on Tuesday 25th & Wednesday 26th December and Tuesday 1st & Wednesday 2nd January.   To help us help you over the festive period please order your repeat prescription in plenty of time.  Thank you.

NEW HEALTH CENTRE

We will be keeping you up to date with developments as our New Health Centre is built.  For this month's information please look at the News letter.

Health Centre Newsletter Issue 1

Appointments

circled_dayWe operate a computerised appointment system for doctors and practice nurses. Appointments can be booked in advance which is the best way to ensure you see the doctor of your choice.

The reception is open from 08:00 and if you feel you need to see a doctor within 24 hours we would be grateful if you would telephone as early as possible as these appointments are limited. Please note there is a queuing system for calls; you will hear a ringing tone, please do not hang up.

For those who require to see a doctor the same day an emergency surgery is held each day if there are no routine appointments left. As the doctor available for this surgery is also covering other emergencies you may need to wait to be seen.

Please make a routine appointment if your problem is not urgent.

GENERAL INFORMATION

'Why does the receptionist need to ask what's wrong with me?'

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed that they should ask patients 'why they need to be seen'.  Reception staff are trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care
  • from the most appropriate health professional
  • at the most appropriate time.

RECEPTIONISTS ARE ASKED TO COLLECT BRIEF INFORMATION FROM PATIENTS;

  1. To help doctors prioritise house visits and phone calls
  2. To ensure that all patients receive the appropriate level of care
  3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.

RECEPTION STAFF, LIKE ALL MEMBERS OF THE TEAM, ARE BOUND BY CONFIDENTIALITY RULES

  • Any information given by you is treated strictly confidentially.
  • The practice would take any breach of confidentiality very seriously and deal with accordingly.
  • You can ask to speak to a receptionist in private away from reception
  • However if you feel an issue is very private and do not wish to say what this is then this will be respected.

THANK YOU FOR YOUR SUPPORT

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Telephone Advice 

If you wish to speak to a doctor or practice nurse please contact main reception leaving your name, contact number and message. Urgent requests may be dealt with by the doctor on call. If you wish to speak to a particular person the message will be given and they will answer as soon as possible, but it may not be the same day.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
NHS ScotlandThis site is brought to you by My Surgery Website