Patient Information Leaflet






G81 1BS

TELEPHONE 0141 531 6425

Provide support and information,Help to find accommodation in a crisis or something more long-term,Help with keeping your accommodation/tenancy.

Money, Welfare Advice, Housing, Homelessness

New Sept 2020

NEW September 2020

The Relationship Helpline from The Spark

Freephone 0808 802 2088

For couples and individuals, parents and families. 

More focussed counselling and support also available free of charge through the helpline.

Problems they support with are wide ranging including:

  • relationship difficulties with a partner
  • conflict between siblings or parent-child conflict
  • relationship problems with family members or friends
  • impact of relationships on mental health
  • bullying in the workplace
  • separation or divorce
  • impact of disability caring responsibilities or chronic ill health
  • impact of Covid 19 fears, lockdown, stress and/or isolation on relationships.

Age UK Scotland 

Provide a general helpline with advice on benefits and entitlements, local services and opportunities, social care and funding opportunities and housing and legal issues like Power of Attorney. They also provide a friendship  line  and a Good Day Call” service which is  a daily call to provide older people and their families security and support. All of this can be reached via the website or on telephone number  0800 12 44 222.

Power Of Attorney Information:

Some patients are being advised by solicitors or other organisations to contact the practice for examinations and certificates of competency. There are other alternatives than a GP examination, especially if there is no concern about competency, and we would prefer to keep our appointments free for NHS activities if possible. Please read the word document linked here for further information.

POA Requests


Working4U in West Dunbartonshire - is a service which supports people who are unemployed helping return to work, providing assistance with benefits and debt, learning, digital literacy and preparation for work call on 01389 738296 or visit the website.

Clydebank Social Work team can be contacted for information on many matters  including advice about home care, residential and nursing homes, self directed support, respite and short breaks, community alarm and telecare, children at risk, adoption and fostering, applying for a Blue Badge, Adapting your home and generally assessing your needs. The website is at For the Old Kilpatrick Dalmuir and Clydebank areas call the Adult & Older People Integrated team on 01389 811 760, Mental Health Duty Social work on 0141941 4400 or the community hospital discharge team on 01389 828220. You can report a child at risk by calling 0141 562 8800. Another useful contact is Learning Disability Services 118-120 Dumbarton Road, Clydebank G81 1UG Tel: 0141 562 2333 or 0141 562 2334. In case of an emergency outwith office hours Glasgow and Partners Emergency Social Work Service Tel: 0300 343 1505

West Dunbartonshire Citizens Advice Bureau (CAB) Clydebank  Social Economy Centre,63 Kilbowie Road,Clydebank G81 1BL Help with:Benefits, Debt and Money advice, Consumer issues,Work-related problems , Housing problems,Relationships Tel: 0141 435 7590 

CAB Energy Advice - save money, disconnection, fuel debt, grants for boilers, know your rights. Email Linsey Close  energy advice officer Clydebank:

Clydebank Independent Resource Centre: Money advice, Debts, Benefits Checks, Welfare Issues: 627 Dumbarton Road, Dalmuir, Clydebank, G81 4ET Tel: 0141 951 4040

Centre 81 Welfare Advice  Drop-In at Centre 81 on the last Thursday of the month ( Thurs 25th  October, Thurs 29th November 2018)at  Centre 81, 2-16 Braes Ave, Whitecrook, Clydebank G81 1DP 0141 553 7070.

Working Health Services Scotland Health and Wellbeing

Free, confidential service for people who are either self employed or working in a company with less than 250 employees.This service aims to support  people with an injury or condition which they feel impacts on their work, and supports them to remain at work, avoiding absence. You may be referred to Physiotherapy, Counselling, Occupational Therapy.

FREE Bikes at Centre81 They also have free bikes, maintenance workshops, bike swaps, and can give you a secondhand bike and setup ( subject to availability )0141 553 7070.

Clydebank Jobcentre Plus 627 Dumbarton Road, Clydebank. G81 4ET  Tel: 0141 951 4040 to find out about the benefits and support you’re entitled to including; Tax Credits, National Insurance Contributions,Universal Credit, Income Support, Jobseekers Allowance, Contributions based Jobseekers Allowance ,ESA and Pension Credit.

Make sure you know  what you are entitled to so you can claim as soon as you need to- claims may be unlikely to be backdated

Food Distribution Centre:  known as "the Foodbank" West Dunbartonshire Community Foodshare are providing food parcels for those in need - Fridays 1pm - 2.30pm At The Hub Community Centre Clydebank Tel:01389 764135

The foodbank service is entirely confidential- your details are not stored or shared with anyone - just  initials and a local area- so this does not conflict with benefits.

People can sometimes feel too embarrassed to access this service but it is there for the times that people need it- for all kinds of reasons. Many people use this service- more than 8000 in West Dunbartonshire- so you will not be alone.

Even people who are working attend the foodbank as they also can struggle to make ends meet- and a few days supply of food tides them over. 

There are also cooking lessons available- learn how to cook low cost nutritious meals and get a free recipe book.Also learn about planting and growing herbs and vegetables to use in home cooking.

Through the food bank you can also access the School Uniform Bank which provides uniforms, bags, jackets and shoes to those in need.01389 764135

School Holiday Brunch Bags- breakfast and lunch bags weekly during school holidays, for those who would normally access Breakfast clubs and school lunches.01389 764135

The Recycle Room provide free recycled clothes, children's and baby clothes furniture household items,half used paint pots ,toys, bikes,cots, prams, just about anything even  second hand quality beds or sofas  can be arranged. At The Hub Community Centre Clydebank Tuesdays, Wednesdays Thursdays 11am- 1pm For info email to donate or come and take away- its free ( you may leave a donation if you wish to support this fantastic resource)

Scotcash: In partnership with Glasgow Council.“Approachable finance”: affordable  and manageable loans, help with getting a bank account , and  other services i.e. affordable payment for home goods Tel: 0141 276 0525  Some criteria apply. Email:

Money Advice Scotland Helpline 0800 731 4722 A helpline that provides access to free confidential and independent advice on how to deal with debt problems. Opening Hours: Monday to Friday 9am - 6pm

Glasgow's Golden Generation Welfare Officer Emma Kelman delighted the give comprehensive welfare and benefits advice to the over 65's and can be contacted via her office on 0141 221 9924

National Debtline Tel: 0808 808 4000 A national helpline that provides free confidential and independent advice on how to deal with debt problems. Opening Hours: Monday to Friday 9am - 8pm and Saturday 9.30-1pm. If you are self employed or own a small business that is in need of debt advice, contact: Business Debtline Tel: 0800 197 6026

Dalmuir Credit Union Credit unions offer an alternative to borrowing from, or saving with national banks. Credit unions are owned and democratically controlled by it's members and offer a range of financial services including loans and savings accounts. Many Credit unions are willing to offer loans to members even when they have been turned down by banks. Tel:0141 952 3776  website:

Stepchange Debt Charity    0800 138 1111 with comprehensive telephone online debt advice.

Glasgow Care Foundation Can support families or individuals with basic household goods Tel:0141 445 2736 

Crisis Grant or Community Care Grant Scottish Welfare Fund one off help - conditions apply

Crisis Grant For people on benefits  or low income. Grants may be available in exceptional situations facing a crisis such as  disaster or emergency, fire, flood, theft, or being unable to afford transport to visit a sick child  in hospital- these are examples Community Care Grant can help people leaving care to live on their own, to stay in their own home, and families facing exceptional pressure in need of essential household items.  to apply see website 

Housing Issues

Homeless Service Turning Point 0141 420 1929 24/7 helpline

Service for rough sleepers or homeless people in Glasgow A residential unit is also available for those in immediate crisis needing social and health care support. No referral necessary.24 hour service provided over the festive period.

Winter night shelter   Telephone     07555 591 466   Email

Shelter Scotland provide housing advice for anyone, homeless or homeowner.

You don't have to be living on the street to be homeless. You may be sleeping on a friend's sofa, staying in a hostel, or living in overcrowded or unsuitable accommodation.

In an emergency find out information on emergency accommodation here:

The Simon Community 

Glasgow Helpline: 0800 027 7466 open 24 hours, free from landlines

   Provide support and information,Help to find accommodation in a crisis or something more long-term,Help with keeping your accommodation/tenancy, and more.

The Hub,
72 London Road,
Glasgow. G1 5NP
T: 0141 552 4164
T: 0800 027 7466

Street Connect supports homeless people and supports people in recovery from life controlling issues.

They offer Cafe drop- ins Friday 130-4pm ( free food , tea, coffee)

Recovery Groups Mondays 1230-3pm ( free food , tea , coffee)

One to one support, rehab referals, aftercare support, street work,community detox

 at Dalmuir Community education Centre, Duntocher Road, G81 4RQ

 for more info call 07840 304 637  email

See also Glasgow City Mission:provide information and support for issues such as:homelessness, addiction, poverty, family breakdown, prostitution, emotional issues, fleeing persecution overseas and now seeking asylum - or maybe all of these.

Clydebank Housing Association 77-83 Kilbowie Road, Clydebank G81 1BL Tel: 0141 941 1044 Apply for housing online at

Positive Action on Housing: An anti-racist , homelessness and human rights charity dedicated to supporting refugees and migrants to rebuild their lives. Support, welfare advice, crisis loans, emergency accommodation, employment support Tel:0141 353 2220 or email:   website

Scottish Refugee Council Telephone Advice Service 0141 223 7979 Advice and support for refugees and people seeking asylum in the UK

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